Privacy Policy
Effective Date: June 15, 2025
1. Introduction
Mediversal Fertility and IVF Clinic (“we,” “us,” “our”) is committed to protecting your privacy and handling your personal information responsibly. This Policy explains what data we collect, how we use it, your rights, and how we safeguard your information. We comply with applicable Indian regulations, including the Information Technology Act, 2000 and related Rules on sensitive data handling.
2. Scope
This Policy applies to information collected via:
- Our website
- In‑clinic appointments, forms, calls, WhatsApp, email, SMS
- All patients, caregivers, and website visitors
3. Information We Collect
Personal Information (collected directly):
- Name, date of birth, gender, marital status
- Contact: postal address, email, phone number
- Government ID (e.g., Aadhaar), billing/insurance data
Sensitive Personal Data / Health Data:
- Medical history, test reports, treatment plans, fertility data, genetic material, biometrics
Technical Data:
- IP address, browser, device details, site navigation, timestamp
- Cookies and analytics data (refer to our Cookie Policy)
4. How We Collect This Data
- Directly from you (forms, consultations, communications)
- Automatically via website cookies and analytics
- From third‑parties with your consent (referrals, labs, insurers)
5. Use of Your Information
We use your data to:
- Provide fertility and IVF treatments, diagnoses, and care coordination
- Communicate appointment details, lab results, reminders
- Manage billing, insurance claims, and financial records
- Improve services, conduct research, and send helpful updates
- Comply with legal, professional and regulatory obligations
6. Disclosure of Your Information
We may share your data with:
- Healthcare professionals within our clinic team
- Labs, pharmacies, diagnostic centers, insurers, with consent
- Service providers (IT, analytics, finance) under data protection obligations
- Authorities as required by law (e.g., audit, legal compliance)
We never sell or rent your personal health data.
7. Data Security and Storage
We maintain appropriate organizational, technical, and physical safeguards to protect your data from unauthorized access or loss, in line with Indian regulatory standards. Data is kept only as long as needed for legal, treatment, or business purposes and securely deleted or anonymized thereafter.
8. Your Rights
You can:
- Access, correct, or update your data
- Request restricted processing or opt‑out of marketing communications
- Request deletion of non‑critical personal data
- Lodge concerns with our Grievance Officer or local data authority (as per IT Act)
9. Cross‑Border Transfer
Your data may be stored or processed outside India (e.g., cloud services). We ensure any transfer complies with appropriate data safeguards and retains confidentiality and legal compliance.
10. Children’s Privacy
Our services are intended for adult use. We do not knowingly collect personal data from minors.
11. Updates to This Policy
We may update this policy to reflect new practices or legal changes. Updates will be posted here with a revised “Effective Date.”
12. Contact Information
Mediversal Fertility and IVF Clinic
2nd Floor, Mediversal Maatri, Rajendra Nagar, Road No 2‑B,
Patna, Bihar – 800016
Phone: +91‑90318 27721
Email: info@mediversalivf.in
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